2008 - 2009 Training Calendar
The Saudi Chapter
Frontliners & Supervisors Only
| Ref | Course Name | Day | City | Target Audience | Gender | List Price p/trainee (SAR) |
|---|---|---|---|---|---|---|
November '08 |
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| NV81R | Investing in face to face Customer Service Relationships |
Nov 15-16 | Riyadh | Branch Reps | Male | SAR 4,500 |
December '08 |
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| DC81R | The Dilema: Cross Selling or Servicing the Customer |
Dec 17 | Jeddah | Branch & CC Reps | Male | SAR 4,500 |
| DC82C | The Certified Call Centre Agent Reward your best agents by getting the Intl Certifciation from The Call Center School. |
Dec 20-21-22 | Riyadh | CC Agents | SAR 7,500 | |
January '09 |
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| JN91R | The Absolute Musts of Retail Best Practices Workshop |
Jan 10-11 | Riyadh | Branch Reps | Male | SAR 4,500 |
February '09 |
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| FB91C | Making Effective Outbound Telesales Calls |
Feb 7-8 | Riyadh | Telesales Agents | Male | SAR 4,500 |
March '09 |
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| MR91C | The Certified Call Centre Agent Reward your best agents by getting the Intl Certifciation from The Call Center School. |
Mar 7-8-9 | Jeddah | CC Agents | Male | SAR 7,500 |
April '09 |
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| AP91R | Effective Body Language and Winning Word Choices |
Apr 11-12 | Riyadh | Branch Reps | Male | SAR 4,500 |
| AP92C | Transforming Inbound Service Calls Into Sales Calls |
Apr 13-14 | Riyadh | CC Agents | SAR 4,500 | |
May '09 |
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| MY91C | International Certified Call Centre Supervisor - Tomorrow's Manager Performance Dynamics for Managers - Intl Certification from The Call Center School |
May 9-12 | Al Khobar | CC Supervisors | SAR 9,500 | |
June '09 |
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| JN91R | Launching The Sales Activator - Easy Sales |
Jun 13-14-15 | Riyadh | Branch Reps | Male | SAR 6,500 |
July '09 |
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| JL91R | Managing Multiple Tasks in Busy Branches |
Jul 11-12-13 | Jeddah | Branch Reps | Male | SAR 6,500 |
August '09 |
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| AG91C | The Coaching Role of Quality Assurance professionals |
Aug 15-16 | Riyadh | CC Specialists | Male | SAR 4,500 |
October '09 |
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| OC91R | Serving with Emotional Intelligence |
Oct 3-4-5 | Riyadh | Branch & CC Reps | Male | SAR 6,500 |
November '09 |
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| NV91C | The Certified Call Centre Agent |
Nov 1-2-3 | Riyadh | CC Agents | Male | SAR 7,500 |
December '09 |
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| DC91R | Effective Body Language and Winning Word Choices |
Dec 12-13 | Riyadh |
Branch Reps | Male | SAR 4,500 |
For Registration, you can send an email to training@carizma.net with the course reference and we shall reply within 3 working days - Or Call Mutassem Khashouq on +966 50-2055527. Alternatively, print the registration form and fax in the completed form to +966 1 2693442.
All courses are conducted in the Arabic language. When you register 3 or more delegates from the same organisation, you are eligible to a 15% discount.
© 2008, CariZMa FZ LLC