Our vision is to be the leading Relationship Innovation service provider in the Middle East North Africa (MENA) region, offering value-added consulting, learning, solutions and outsourcing services, leveraging our primary assets of quality people, knowledge capital, and network of partners.
Our training & coaching is based on Accomplished Based Learning™ and Adults Learning Principles. Based on our experience, background and best practices, we have developed our own training methodology.
CariZMa incorporates several proprietary tools, each designed to guide us through an objective improvement of your operation, your challenges and your opportunities. We provide consulting services such as, Contact Centre diagnostics, Roadmap development, IVR Busines design, and Quality management just to name a few. Find out how CariZMa can... 
We advise clients on strategies for contact centre outsourcing and BPO, helping them with defining requirements, considering options, selecting an outsourcing service provider whether onshore, near-shore or offshore. We aim to promote and position the MENA region as an alternative destination for offshore outsourcing services to Europe and US. 
CariZMa, the leading MENA customer experience company and The Call Center School, the US based premier call center education and learning company have teamed up to offer an international certificate for the industry. This program is the first certification of its kind in the MENA region.
Testimonials
“ CariZMa have been proven to be literal business partners,[and] they have always gone to the core of what needs to be done. We have always set high expectations for CariZMa and they have continuously gone above and beyond. For that I salute CariZMa.”
— HR, Zain Kuwait, 2010“CariZMa FZ LLC has the formula to take any Call Center to the next level with their expertise and ability to make it a business reality. Their expertise is commendable, with a passion of creating a new world contact center , they understood every aspect of designing a world-class call center and translate that knowledge into detailed action plans. CariZMa FZ LLC stands First Class. In future we would definitely rehire CariZMa FZ LLC for any project which requires expertise [in customer interaction”
— Call Center Manager, Al Rajhi Bank, 2010I am HIGHLY impressed at the caliber of your materials. I have seen numerous materials from many training companies, and yours is by far the most relevant and up to date
— Dr. Linda Orr, Director of the Fisher Institute for Professional Selling, at the University of Akron (Ohio, USA)“One of the best courses that I attended. I wish it for all our employees”
“من أفضل الدورات التي حصلت عليها، أتمنى تدريبها لكل الموظفين “
— Trainee, Saudi Arabia – 2010” One of the best trainers I have met in my life – a very very distinguish individual”
” من أفضل المدربين الذين قابلتهم في حياتي، إنسان متميز جدا جدا “
— Trainee, Saudi Arabia – 2010” CariZMa changed my perception on training and development”
“كاريزما غيرت مفهومى تجاه التدريب و التطوير “
— Trainee, Saudi Arabia – 2010” Learning by ‘doing’ rather than ‘telling’ ”
“التعلم بمبدأ الفعل و ليس الحكى”
— Trainee, Saudi Arabia – 2010” Excellent workshop…the trainer is the best in communicating knowledge ”
” ممتازة و المدرب هو الأفضل في توصيل المعلومة “
— Trainee, Saudi Arabia – 2010” CariZMa trainers are different ”
“مدربين كاريزما غير “
— Trainee, Saudi Arabia – 2010” CariZMa approach is different ”
“أسلوب كاريزما غير “
— Trainee, Saudi Arabia – 2010
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