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The Customer Experience Activator
The Customer Experience Activator – Designing Digital Transformation Roadmap
Profitable Digital Contact Center Transformation
CMI Leadership Course (5 days, USD 10,000): 1. Unit 3001V1: Personal development as a first line manager (6 credits) 2. Unit 3008V1: Improving team performance (7 credits)
Art of Negotiation
Public Sector Customer Service
Service Excellence
Building Customer Loyalty
Front Desk Training for Receptionist
Communication Skills for Managers
Leadership Skills For Managers
Creative Thinking
Time And Stress Management
Personality At Work
Leading Through Coaching for Managers
Poweful Supervisors in Call Centre
Mastering Outbound Calls
Sales Coaching for CC Supervisors
Customer Relationship Management
Customer Centric Salesmanship
Successful Sales Planning
Managing and Leading your Agents
Call Center Management Planning
Leveraging Social Media in Call Centers
Call Center Forecasting and Scheduling (WFM)
Call Center Quality Assurance Program
Mastering Telesales Calls
Call Center Performance Dynamics
Coaching and Keeping Your Agents
Service Excellence in Call Centers
All Locations
Capital Club, Dubai
Dammam
Dubai
Jeddah
Riyadh
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