CariZMa FZ LLC is a Dubai based company that was established in 2003 with the goal of providing business consulting and training solutions focused solely on Customer Interaction management including call centre and all face-to-face retail management.

Our vision is to be the leading Relationship Innovation service provider in the Middle East North Africa (MENA) region, offering value-added consulting, learning, solutions and outsourcing services, leveraging our primary assets of quality people, knowledge capital, and network of partners.

We are a niche and agile company, we prefer to remain this way to be able to respond quickly to our customer needs and provide them with impeccable surgical assistance. 100% of our clients are through referrals.

Benefits to Our Clients

  • If you are looking for increase in sales or customer acquisition – we can improve your team’s sales skills and implement a consistent sales process that they all adopt.
  • If you are looking to enhance customer experience and retention – we can improve your customer care skills.
  • If you are looking to balancing between productivity and quality, and improving service level – we can provide you with a roadmap for fine-tuning your contact center or branch network.

Facts About CariZMa

  • Not Only training and coaching but a full set of tools for the customer facing workforce to standardize and fuse the customer experience
  • Expertise in Customer Care and Sales.  Our focus is Customer Interaction (face-to-face and phone-to-phone)
  • Our passion is people development, our methods are engaging and fun, and our programs are bi-lingual
  • Success stories with 10 out of the largest 15 companies in the Gulf
  • Focused on building relationships and not transaction oriented
  • Proven track record – More than 20 reputed clients
  • Specialized Customer Experience consulting and training company
  • Focused on customer interactions, both face-to-face and phone-to-phone
  • 25 consultants and trainers
  • Headquartered in Dubai with presence in Riyadh, Doha, Amman, and Cairo.
  • Established 2003