We are focused on improving all your customer interactions - call center, retail, and virtual channels, through our training, consulting, and certification services

Executive Team

Khalil Jaouni

Partner & Chairman

Khalil Jaouni

Khalil Jaouni is a seasoned management consultant and entrepreneur, based in Dubai.  He started his career at Accenture and Andersen, where he served, over a 15-year period, many of the leading companies in the MENA region.  He held partner positions in the latter 4 years in the firm, in-charge of the financial service and customer solutions practices.  He participated in the development of the first electronic stock exchanges in Saudi...

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Mohamed ElSaadany

Partner & CEO

Mohamed ElSaadany

Mohamed has over 14 years of solid training know-how in customer experience, call center, sales, HR and quality service management mainly focusing on customer engagement and talent management. Mohamed started his career at Vodafone Egypt – Customer Operation, and progressed to more senior roles over a 5-year period.  He then undertook training and consulting assignments to various corporations in MENA region.  Mohamed joined CariZMa...

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Adham Bahgat

Partner & Board Member

Adham Bahgat

With over 18 years of experience in Contact Centre, Customer Experience and Change Enablement practices, Adham is a co-founder of CariZMa. Previously, he served as a senior manager at Andersen/ Ernst & Young responsible for the CRM practice for the MENA region.  His expertise is focused on enabling the performance improvement for leading organizations across sales and service functions, from a strategy and people perspectives.  He...

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